Refund & Cancellation Policy

We want you to be happy with your membership. If we don't deliver value, we give your money back. Here are the specifics.

1. Cancellation

You may cancel your membership at any time from your account settings, or by emailing support@zingers.app.

When you cancel, your membership remains active through the end of your current billing period. You retain full access until that date. You will not be charged for subsequent months.

Cancellation takes effect immediately upon confirmation. No partial refunds for the current billing period (except under the 30-day guarantee).

2. 30-Day Money-Back Guarantee

During your first 30 days of paid membership, you are entitled to a full refund of your first monthly payment if you believe the Service has not delivered value.

How to request:

1. Email support@zingers.app within 30 days of your first payment
2. Include your account email and reason (optional, but helpful for us)
3. We'll confirm within 2 business days and process the refund
4. Refund appears in your payment method within 5-10 business days

This guarantee applies to your first month only. Founding Members and Regular Members are both eligible.

3. After the 30-Day Period

After 30 days, membership payments are non-refundable. You may cancel at any time and keep access through the end of the billing period, but prior months will not be refunded.

Exceptions may apply in cases of:

• Duplicate charges or billing errors on our side
• Unauthorized charges (report to Paddle and us immediately)
• Service-wide outages lasting more than 48 hours
• Specific country consumer protection laws (e.g., EU 14-day cooling-off period)

Email support@zingers.app if you believe an exception applies.

4. How Refunds Are Processed

Payments are processed by Paddle.com Market Ltd, our Merchant of Record. Refunds are issued through Paddle back to your original payment method.

Processing times:

• Credit/Debit cards: 5-10 business days
• PayPal: 1-3 business days
• Bank transfer / SEPA: Up to 14 business days

Paddle may send a separate confirmation email when the refund is issued.

5. Account Access After Cancellation

After you cancel, your account remains active until the end of your current billing cycle. After that:

• You lose access to matches, messaging, and analytics
• Your profile is hidden from other members
• Your data is retained per our Privacy Policy
• You can re-subscribe at any time — your data is preserved for 90 days

6. Refunds Are Not Available For

• Accounts terminated for violation of our Terms of Service
• Partial months (we do not prorate refunds for partial billing cycles)
• Memberships older than 30 days, unless a service-side exception applies
• Payments older than 120 days (bank/card rules prevent processing)

7. Dispute Resolution

If you disagree with a refund decision, please first contact us at support@zingers.app. We aim to resolve all disputes amicably.

You also have the right to contact Paddle directly at help@paddle.com for payment-related issues.

8. Contact

Refund requests & cancellations: support@zingers.app
General questions: hello@zingers.app